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Originally Posted by SLK99 Hey all,
Just want to get your advice. Last month, in preparation of the second half of summer, I brought my black E500 to a 'reputable' detailer. He charged me almost $300 for polishing and waxing although my paint was in very good condition. It looked fine at their garage and I drove it home. Over the last month or so, I haven't driven the car much and seldomly at during the day. Just this Friday, I took the car out to wash it for the first time since the polish/wax job and after washing I noticed a TON of swirl marks on the side when direct sun hits it...no doubt caused by the detailer as they were not there before. The detailer said he'd look at it, but may charge me because it's been so long...despite me hardly touching the car over the last month.
When I took the car back in this morning, they said to get the swirls out, they will have to 'wet sand' the car...so, first, should I insist they do it for free and second, should I trust them with wet sanding since they put the swirls in there in the first place?
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I wouldn't take it back to him. Anyone who says they have to wet sand to take out swirl marks doesn't have a clue about paint care.
Wet sanding (previously and sometimes still called color sanding, because there were no clear coats back then) is done to remove orange peel, dirt and paint nibs from the actual paint job. It takes off a lot of paint compared to polishing.
If he wet sands your paint, he will have to polish it to get the wet sanding marks out...which means he will again leave you with swirl marks. You'll be right back where you started, but with less paint on your car!
I agree that black is tough, but it's not impossible.