[aquascape]

I ordered my roof module November 2004 and was told then it woudl be upto 6 weeks! Since then i have had numerous excuses and have twice been told one has been sent to me and that they have both been lost in the post. They have also told me 260 have been sent out but i do not know anyone with one. I have asked them to prove they exist (fax me a copy of the instrcutions, photo of the actual item etc, none of which they have done) and provide me tracking numbers (again which they have not provided).

They tole me was and i quote

"It is not clear at the moment what happened to your parcel. Uk postal service says it has been returned But can't confirm when exactly - usps says it is still at customs for processing."