Hello all,
I have received another reply today :
Quote:
hello!
our records indicate that all orders have been sent by now. we do have reports from 3 customers that their parcel has never arrived, for one customer the postal service indicates delivery, for one it has declared a lost item and the other one is still under investigation. it is not our intention to delay or to not deliver at all - it never was and it never will be - hundreds of happy customers with delivered items will agree.
however, we are working to resolve all open issues together with any customer as soon as possible. if there are others who haven't received a delivery, they need to contact us so we can verify their address and get in contact with the postal service to find out what happened.
kind regards
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What I would like for everyone that ordered is to either post here, PM or email me your order number and I will make them give me tracking information for these "so called" lost parcels, etc.
If you're tired of waiting, then I suggest just having Paypal and/or your credit card revert the charge. I will do my best to resolve orders that are still pending.