[aquascape]

I also have a vario roof module on order from www.r171.co.uk and have been waiting months for it. They have sent me a massive list of unbelievable excuses as to why i have not received it yet.

I STILL HAVEN'T RECEIVED ONE AND NOBODY APPEARS TO HAVE ALTHOUGH THEY CLAIM TO HAVE SENT 260 OF THEM OUT SO FAR.

HERE ARE SOME OF THE MORE RECENT THINGS THEY HAVE TOLD ME (LIST GOES ON FOREVER BUT I HAVE JUST LISTED A FEW'

17 JULY 'It is not clear at the moment what happened to your parcel. Uk postal service says it has been returned but can't confirm when exactly - usps says it is still at customs for processing. I would like to send you the 2006 module instead '

12 JULY 'It seems that your parcel is in the UK at customs. We are currently working on that with USPS to get it released. If that's not possible we'll post another module as requested'

3 JULY 'The item should be dispatched to you somewhere next week. All is in stock'

29 JUNE 'Your order is def. on its way. Sorry but no more information than that at the moment. We do have a list of tracking numbers but unfortunately not the names, only the country, where the parcels have been sent to. We're working on that to sort out which tracking belongs to whom! As about 260 parcels
have been sent during our holidays for various products this keeps us, lets say, a bit busy (apart from the other work we have to do here). As soon as we've found your tracking we'll let you know. regards'

26 JUNE 'Sorry for not replying earlier but we've been on holidays for the past days. Your item has been shipped already, I will see if I can get the tracking information the next few days after sorting out all the mail here. regards'

9TH MAY 'Your module is here now. We just need to text and configure it. We expect that to happen within the next 5-10 days so it should be soon with you. Kind regards'

2ND NOVEMBER 'Thanks for your order. Your order has been queued. Your current position is 176. We will keep you updated on the progress of your delivery. Kind regards'