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cmitchprint - 7/8/2005 6:43 PM
You're a cool cat, Rudeney![:D] I've posted on this twice, I think, and I just couldn't bring myself to do it again. His manual was probably like mine and MIA! I had to order one and they charged me 25.00 for it!
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Thanks! I try to be!
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BTW, How's the dealer service in Birmingham. Is it better than Huntsville??
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I don’t know as I’ve only used Crown in Birmingham, so I cannot compare it to other MBZ dealers (compared to other luxury dealers in the area, they are about the worst, though). One of my biggest complaints with Crown have been the lack of loaners. They use Enterprise, who charges $35/day (Crown picks up $15/day for warranty work) for a non-MBZ rental. You can get a C-class for an additional $10/day. Even when they have to keep your car overnight because of ordering parts and such, they will give you a hard time about covering the loaner.
They are always very busy and some of the SA’s are total asses. The service manager is a real jerk, too, and he could not care less about customer service.
The only reason I get any level of decent service from them is because I once worked there (decided I needed some sales experience in between consulting gigs) so I know them all pretty well (especially the shop foreman and one of the senior mechanics). My SA knows when I bring my tuck in, it better be one fo them that works on it or else I’ll be complaining if the work is not perfect. If you ever want to try them, the ONLY SA to use is JW Johnson. The others are all either too new or too crappy. If you do see JW, tell him I said hello and that I sent you (I won’t get anything out of it, but you might get slightly better attention).
- RODNEY