Quote:
Hawaiian - 12/22/2004 11:55 PM
I have not yet accepted delivery of my new black e 500 because of the swirl marks and scratches that I mentioned in an earlier post. It seems that all of the solutions remove some of the clear coat. Should I fork over 73K for a new car with a compromised clear coat, after having the marks polished out? At this point it seems that thats what I would be doing by purchasing this vehicle. Am I over reacting?
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Unfortunately 1. most dealers don't have a clue as to how to properly detail a car and 2. unfortunately you have a black car. Black is a color that is a real bear to maintain properly since it acts as a mirror and reflects every blemish that it has. A metallic color more or less absorbs the blemishes and does not reflect it back like black. I have a 2 black, dark green metallic, and a couple of silver cars. All are mothered over but the black will still at times show swirls and what appear to be scratches (the black ones are detailed, buffed and waxed every 2 weeks by myself).
You are going to get the blemishes with time with your black car. That is not to say that you should be pleased with the delivery condition of your car. When I take delivery on a new car I specifically tell them to NOT prepare the car and accept it without any dealer involvement. When the cars go back for service I post a large sign on the dash that reads "DO NOT WASH THE CAR".
I would take the car to a good professional detailer at the dealers expense and have them correct it. I doubt very much that your clear coat is compromised. A good detailer will probably buff with a compound and use a polish that has a filler,then seal and wax. Very little clear coat will be removed. You will probably remove more in normal washing over the life of your ownership.
I sympathize with you since the same thing happened to me once before I became such a pain in the a** in taking delivery.
Lou K